Shipping Policy

Where we deliver. Tooozy delivers to all cities across Pakistan through trusted courier partners.

Order processing. Orders placed before [4:00 PM] Monday to Saturday are usually dispatched the same or next working day. Orders placed after that time, on Sundays, or on public holidays are dispatched the next working day. During sales and festive periods (Eid, Black Friday, year-end) processing may take up to [2-3] working days.

Delivery time (after dispatch).

· Lahore, Karachi, Islamabad, Rawalpindi and other major cities: 2-4 working days

· Other cities and towns: 4-7 working days

· Remote or courier-limited areas: up to [8-10] working days

These are estimates, not guarantees. Delays caused by courier backlogs, weather, strikes, security situations, public holidays or an incorrect address are outside our control.

Delivery charges.

· Standard delivery: Rs. [250] per order anywhere in Pakistan

· Free delivery on orders of Rs. [4,000] or more

· Free delivery on prepaid orders [as shown in the announcement bar: confirm your exact rule, e.g. "free delivery or 10% off when you pay in advance"]

· Heavy or oversized items (large ride-ons, big play sets) may carry an extra charge, shown at checkout or confirmed by us on WhatsApp

Payment options. Cash on Delivery (COD), bank transfer, JazzCash, Easypaisa [and card payment if enabled]. Prepaid orders get [10% off or free delivery - confirm].

Order tracking. Once dispatched, you will receive a tracking number by WhatsApp, SMS or email [choose]. You can also ask us anytime on WhatsApp [+92 333 12 333 40].

Check your parcel on arrival.

1. Check that the outer packaging is sealed and undamaged before accepting.

2. If the parcel is visibly damaged or opened, do not accept it. Return it to the courier and message us right away.

3. Record a continuous unboxing video (with the parcel label visible) when you open the parcel. This video is required for any damage, missing-part or wrong-item claim.

Address and contact details. Please give a complete address and a working phone number. The courier will call before delivery. If the courier cannot reach you or the address is wrong, the parcel may be returned and we may charge delivery both ways for re-sending.

Changing or cancelling an order. Message us on WhatsApp before dispatch and we will change the address or cancel at no charge. Once an order is with the courier, we cannot guarantee changes.