Return, Exchange & Refund Policy

Our promise. If your toy arrives damaged, faulty, incomplete or different from what you ordered, we will fix it with a replacement or refund against return.

What qualifies.

· Damaged in transit

· Faulty or not working on arrival (including dead-on-arrival electronic toys)

· Missing parts or accessories

· Wrong item, size or model sent

How to claim (3 steps).

1. Within [48 hours] of delivery, message us on WhatsApp [+92 333 12 333 40] or email [tooozy.com@gmail.com] with your order number.

2. Send your continuous unboxing video and clear photos of the item, the packaging and the courier label.

3. We review within [1-2] working days and confirm replacement, refund or exchange.

Claims made after 48 hours, or without an unboxing video, may not be accepted. Where we agree to a return, ship the item back within [7] days of delivery.

Condition of returned items. The item must be unused (except for testing a fault), with original packaging, accessories, manuals and tags. Please do not put tape, stickers or labels directly on the manufacturer's box; use an outer bag or carton.

Return shipping. If the problem is our mistake (wrong, damaged, faulty or incomplete item), Tooozy covers return shipping or arranges pickup. We will give you the courier details so you do not pay upfront. For any other approved return, the customer pays return shipping, and the original delivery charge is not refunded.

Replacement first. Where stock is available we replace the item. If it is out of stock, we offer a refund or store credit, your choice.

Refunds.

· Refunds are issued within [7] working days after we receive and inspect the returned item

· Prepaid orders are refunded to your bank account, JazzCash or Easypaisa, as you choose

· COD orders are refunded by bank transfer, JazzCash or Easypaisa; please share your account details with us on WhatsApp

· Delivery charges are refunded only if the issue was our mistake

What we cannot accept.

· Change of mind or "my child doesn't like it" for opened or used toys

· Damage caused after delivery (misuse, drops, water, wrong batteries, not following age or weight guidance)

· Items marked Final Sale, clearance or non-returnable on the product page

· Consumables and hygiene items once opened (for example art supplies, dough, soft toys for babies) [adjust to your range]

· Minor colour or shade variation, especially in wooden and hand-finished toys, and photo vs. real-life screen differences

· Natural wood grain, small knots and slight finish differences, which are normal in wooden toys

· Batteries (unless the toy says they are included and were dead on arrival)

Exchange for change of mind [optional]. If you want to exchange an unopened, unused toy in original sealed packaging, message us within [7] days of delivery. We will exchange it for another toy or give store credit, and the customer pays both-way shipping.

Refused or unreturned COD parcels. If you refuse a COD parcel without a valid reason (such as visible damage), we may ask for advance payment on your future orders to cover the courier cost.

Warranty on electronic toys. Electronic and battery toys carry a [7-day] checking warranty. If a fault appears within this period (not caused by misuse), we will repair, replace or refund. Please follow the battery and charging instructions in the box.

Contact for returns. WhatsApp [+92 333 12 333 40] | Email [tooozy.com@gmail.com] | Return address: [Tooozy, First Floor, Shop#4 Usmania Tower, Rehmat Chowk Market, Wapda Town, Lahore]